PRIVACY AND COOKIES POLICY

Tiempo de Ternura · www.tiempodeternura.com
Last updated: June 2025

1. Data Controller

Controller: Miona Boricic Sekulic
Activity: Tiempo de Ternura
Address: Calle Oporto 58, 15008, A Coruña, Spain
Email: hola@tiempodeternura.com / consulta@tiempodeternura.com
Website: www.tiempodeternura.com

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you about the processing of your personal data.

By using our services or providing us with your data, you accept this Privacy Policy. We recommend that you read it carefully.

2. Personal Data We Collect

We collect personal information in the following ways:

Directly from you: when you subscribe to our newsletter or contact us.
During registration: when enrolling in courses, workshops, or services.
Automatically: technical data such as IP address, browser type, pages visited, or cookies, for statistical purposes and to improve the website.

We do not attempt to identify individual users unless required by law.

3. Purpose of Data Processing

We process your data for the following purposes:

Managing registrations and providing contracted services.
Sending newsletters and commercial communications (with your consent).
Responding to inquiries.
Processing payments.
Improving our services through internal analytics.
Complying with legal obligations.

4. Legal Basis

The legal bases for processing are:

Performance of a contract.
User consent.
Legitimate interest.
Compliance with legal obligations.

5. Data Retention

Your data will be retained for:

The duration of the service + up to 5 years (legal obligations).
Until you withdraw your consent (newsletter).
Up to 1 year (inquiries).
As required by applicable law.

6. Payment Card Data

Payment data is used solely to process transactions through secure providers. We only retain the last 4 digits for verification purposes.

7. Data Recipients

We do not share personal data with third parties, except:

Service providers necessary for operation (email, payment, etc.).
Legal obligations.

International data transfers

Some services involve transfers outside the EEA:

Google Analytics (Google LLC – USA)
Meta (Facebook / Instagram – USA)

Both with appropriate safeguards (Standard Contractual Clauses).

8. User Rights

You may exercise the following rights:

Access
Rectification
Erasure
Restriction of processing
Data portability
Objection
Withdrawal of consent

How to exercise your rights

By sending a request to:
hola@tiempodeternura.com / consulta@tiempodeternura.com
or by post to the address indicated above.

Complaints

You may lodge a complaint with the Spanish Data Protection Authority:
www.aepd.es

9. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

10. Changes to This Policy

We may update this policy at any time. The current version will always be available on our website.

COOKIES POLICY

11. What are cookies?

Cookies are files stored in your browser that allow the website to remember information about your visit and improve your experience.

12. Types of Cookies We Use

Technical: necessary for the functioning of the website.
Analytics: to measure website usage (Google Analytics).
Social: to share content (Facebook / Instagram).

13. Consent

When accessing the website, you will be shown a banner where you can:

Accept all cookies
Reject non-essential cookies
Configure your preferences

Your choice will be stored for 12 months.

14. Cookie Management

You can configure your browser to block or delete cookies. Please note that this may affect website functionality.

15. Contact

For any inquiries:

Tiempo de Ternura — Miona Boricic Sekulic
Calle Oporto 58, 15008, A Coruña, Spain
hola@tiempodeternura.com / consulta@tiempodeternura.com
www.tiempodeternura.com