PRIVACY AND COOKIE POLICY

Tiempo de Ternura · www.tiempodeternura.com
Last updated: June 2025

1. Data Controller

Data Controller: Miona Boricic Sekulic
Activity: Tiempo de Ternura
Address: Calle Oporto 58, 15008, A Coruña, Spain
Email: hola@tiempodeternura.com / consulta@tiempodeternura.com
Website: www.tiempodeternura.com

In compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), we inform you about the processing of your personal data.

By using our services or providing us with your data, you accept this Privacy Policy. We recommend that you read it carefully.

2. Personal Data We Collect

We collect personal information in the following ways:

Directly from you: when you subscribe to the newsletter or contact us.
During registration: when signing up for courses, workshops, or services.
Automatically: technical data such as IP address, browser, pages visited, or cookies, for statistical purposes and website improvement.

We do not attempt to identify individual users unless required by law.

3. Purposes of Processing

We process your data to:

Manage registrations and provide contracted services.
Send newsletters and commercial communications (with your consent).
Respond to inquiries.
Process payments.
Improve our services through statistical analysis.
Comply with legal obligations.

4. Legal Basis

The legal bases for processing are:

Performance of a contract.
User consent.
Legitimate interest.
Compliance with legal obligations.

5. Data Retention

Your data will be retained:

For the duration of the service + up to 5 years (legal obligations).
Until consent is withdrawn (newsletter).
Up to 1 year (inquiries).
According to applicable regulations in each case.

6. Payment Data

Payment data is used solely to process transactions through secure providers. We only store the last 4 digits of the card for verification purposes.

7. Data Recipients

We do not share data with third parties except:

Necessary service providers (email, payments, etc.).
Legal obligations.

International transfers

Some services involve transfers outside the EEA:

Google Analytics (Google LLC – USA)
Meta (Facebook / Instagram – USA)

Both operate under appropriate safeguards (Standard Contractual Clauses).

8. User Rights

You may exercise the following rights:

Access
Rectification
Erasure
Restriction of processing
Data portability
Objection
Withdrawal of consent

How to exercise them

By sending a request to:
hola@tiempodeternura.com / consulta@tiempodeternura.com
or by postal mail to the address provided above.

Complaints

You may contact the Spanish Data Protection Agency:
www.aepd.es

9. Security

We implement technical and organizational measures to protect your data. However, no system is completely secure.

10. Changes to the Policy

We may update this policy at any time. The current version will always be available on the website.

COOKIE POLICY

11. What are cookies?

Cookies are files stored in your browser that allow us to remember information about your visit in order to improve your experience.

12. Types of Cookies We Use

Technical cookies: necessary for the website to function.
Analytical cookies: to measure website usage (Google Analytics).
Social cookies: to share content (Facebook / Instagram).

13. Consent

When accessing the website, you will see a banner where you can:

Accept all cookies
Reject non-essential cookies
Configure your preferences

Consent is stored for 12 months.

14. Cookie Management

You may configure your browser to block or delete cookies. Please note that this may affect the functioning of the website.

15. Contact

For any inquiries:

Tiempo de Ternura — Miona Boricic Sekulic
Calle Oporto 58, 15008, A Coruña, Spain
hola@tiempodeternura.com / consulta@tiempodeternura.com
www.tiempodeternura.com